REFUND POLICY
Refunds will not be provided for:
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Products that have been used, washed, or altered.
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Minor color variations due to screen resolution.
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Orders where the customer provided an incorrect shipping address.
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Any product purchased during a sale, clearance, or promotional offer, unless defective.
Refund Process
To request a refund, customers must follow these steps:
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Report the Issue: Contact our customer support team within 48 hours of delivery.
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Provide Proof: Share an unboxing video and clear images of the product showing the issue.
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Verification: Our team will review the complaint and determine refund eligibility.
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Refund Approval: If approved, the refund will be processed as per the chosen method.
Refund Modes & Timeline
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Original Payment Method: If paid online, the refund will be credited to the original payment source within 7-10 business days.
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Store Credit: Customers may opt for a store credit, which can be used for future purchases.
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Bank Transfer (For COD Orders): Customers must provide bank details, and the refund will be processed within 7-10 business days.
Cancellation & Refunds for Canceled Orders
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Orders can be canceled only before shipment. Once shipped, cancellations are not allowed.
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If an order is canceled before dispatch, a full refund will be issued.
Late or Missing Refunds
If a refund has not been received within the specified timeframe, customers should:
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Check with their bank or payment provider.
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Contact customer support for further assistance.
Contact Us
For refund-related queries, please contact our support team:
Email: threadnation.ttn@gmail.com
Phone: +91 8770323374
Customer Support Hours: Monday to Saturday, 10 AM - 6 PM IST
This Refund Policy is governed by Indian laws, and any disputes will be subject to the jurisdiction of courts in Indore.